Our family has been in the service business for over 75-years and I believe maintaining that thread of service to our clients and customers –and our community – has proven to be a key to our success. 

I have put some thought into how I believe our company and our people serve others.

Responsiveness

When clients call us, they need us. Sometimes they need us immediately…sometimes they are just planning for the future. But we are always responsive to their needs, following up along the way to answer questions and advise on the process of handling their most valuable assets. We are meeting clients at every stage of their assets, everyday. 

Professionalism

Professionalism: Competence, Knowledge, Conscientiousness, Integrity, Respect, Appropriateness, and Confidence — or the way we present ourselves and our company. The way that we reflect the assets we are handling for our clients. From the clothing we wear, to the way our offices and equipment looks, to the way our internal documents and external marketing appear. Every element of what we do is professional service.

As if it Were Our Own 

Our people view each deal and interaction as if it were their own family or friend. Regularly, a client or customer tells us about an experience they have had with a member of the Wilson Team. “Helpful”, “Courteous”, “Compassionate” are adjectives that I hear about our service to others. When we are wearing the Wilson brand, we are serving others above ourselves.

Teamwork

We work together as a team. Through our superior communication channels and collaboration. Walking through how we will execute each deal. Planning and preparing. Organizing and tracking. Taking responsibility for each decision along the way. We achieve success for our clients through elaborate and intentional teamwork.

Experience

Our team emboldens our more than 75-years experience in the professional service industry. Collectively, members of our team have worked together for more than 50-years. Simply stated, we know each other – we know our business – and we know how we can employ our experience to assist our clients to achieve their goals.

Process

Experience lends itself to Process. Our professional service experience is a process. We have worked together as a team to identify each step in providing a world class experience for our clients and customers in executing a sale of their most valuable assets. Combined, it adds up to more than 350-steps! We repeat this process with each client.

Community

We are deeply rooted in the community, and we realize that our service is for the community. No matter which community we are in. We regularly lend our time and talent to the community for important causes, and our team members never hesitate to help out when called upon.

Continuous Improvement

In summary, at Wilson we strive for continuous improvement in the services we deliver on a daily basis to our clients, customers, and our community. And we make a pledge to each other. It’s The Wilson Way.

Following are recent testimonials from our clients on their experience with The Wilson Way.